About returned goods / exchange

Return procedure

Step01

Please input from the Contact Us form after filling in the necessary matter, order ID (stated in the invoice).※ Please Contact Us us for returns within 7th days after delivery.

Step02

We will notify you by e-mail address of return address within 3 business days.

Step03

Please return the item to the return address.* Please return within 10th days after sending our mail.

Return Contact Us · Returnable period

Customers who wish to return goods please contact us from the Contact Us form within 7th days after delivery.
※ Please note that returns of goods past the above period can not be accepted.

We will contact you within three business days for the return address once we receive your return,
Please return within 10th days after sending our mail.
※ Please note that returns of goods past the above period can not be accepted.
* We are sending to the e-mail address you ordered normally.
Please be careful when the e-mail address you received when ordering is different from the e-mail address when Contact Us .
Others, customers who do not receive mail "About e-mail"Please refer to the.

Return shipping fee

In the case of return due to customer's convenience, the shipping fee for return will be paid by the customer.
Please understand beforehand that return shipping fee will not be accepted.
* Please understand that returns and exchanges at shops of products purchased on this site can not be accepted.
* When you bring out the item you purchased outside Japan and return it from outside Japan, it will be subject to customs duties according to the item price. In that case, customs duty · consumption tax will be paid by the customer, so please be forewarned.

Packing method
  • Pack the goods as thin as possible with thin paper, pack it in a shoe box so that the heel faces outward.
    Please be aware that returning goods can not be accepted if scratches are attached to goods during delivery, packed by methods other than the below.
    Also, when returning please be sure to pack items and shoe box in cardboard.
    Please understand beforehand that we can not accept returns if we sent the tape or invoice directly to the shoe box and returned.

返品・交換シート
  • 返品・交換をご希望される際に緑色のご案内文裏面「返品・交換シート」の記入をお願いしております。
    商品をご返送される際に必ず「返品・交換シート」も同封ください。

Returning method

We will process the refund after receiving the goods returned from the customer.
Shipping fee will be refundable. (Excluding cases in case of product defect / misdelivery etc.)
Please be forewarned that it may take several days to complete the refund procedure.

Customers using credit card paymentWe will refund to credit card. Depending on the settlement date etc, there may be refunds for the following month.
For questions about credit cards such as the settlement date, please Contact Us your credit card company.

Customers who use postpayCustomers Returned Customers
Even if the invoice arrives, do not pay but keep it, please refuse the invoice when the return completion email arrives. Customers who have already been paid, please contact us in case of Contact Us returns.
In that case, we will refund your bank account so we will refund you there.

Customers Returned Parts
We will issue a bill with changed amount from Jacks · Payment Solutions Co., Ltd. Please pay with new invoice. Regarding the first invoice, please keep it without payment and discard it when a new invoice arrives.

Customers using cash on delivery「返品・交換シート」にお振り込み先の口座をご記入下さい。そちらへ返金いたします。

If you can not accept returnsPlease note that returned goods can not be accepted if the following conditions apply.

  • Items that have passed 8th or more after delivery
  • Items that were used for items outside
  • Even if you try it indoors, products that have scratches, dirt, wrinkles on your behalf
  • Items of goods, shoe boxes, invoices, etc. have been lost or damaged
  • Products purchased outside this site
  • Returned goods in cash on delivery (excluding cases of misdelivery or misdelivery)

In case of product defect / misdeliveryWe are sorry for the inconvenience. I'm sorry to trouble you, but please Contact Us us.

交換

Size exchange or exchange with other goods can not be accepted.
We are going to replace it with "Return of item at hand" and "New purchase of desired product".
Please Contact Us us for return of goods at hand and order your desired items again.
The order of "Return of item at hand" and "New purchase of desired item" is unquestionable.
* Please understand beforehand that it may be not possible to receive returned goods. We will only accept returns if the item you want is sold out.

FAQ

I want to return the item

Regarding the return of goodsHerePlease refer to the.

I want to exchange goods

We are going to replace and replace with "Return of item at hand" and "New purchase of desired products".

Can you exchange if you go to the store?

We are sorry, but we can not accept returns / exchanges of products purchased at this site at the store.
When you wish to return or exchange, be sure to visit our siteContact Us formPlease contact us.

Where should the delivery company be when returning?

Since there is no specification of a delivery company at the time of returning, please use a convenient delivery company.

What happens to the shipping fee when I return it?

The size does not match, the image is different, etc. Please return the return of customer convenience by postage prepayment.
Please understand beforehand that we can not accept shipping fee cash on delivery shipping fee.

How much is the shipping fee when you return it?

The shipping fee depends on the area of ​​your residence and the shipping company you use.

How can I pack the goods at the time of return?

Please return the invoice enclosed at the time of delivery, etc. in the same condition as when you arrived at your hand.
Please be sure to put it in a paper bag etc when you are dispose of cardboard in which the product is put.
For more information"About returned goods / exchange"Please refer to the.

I did an Contact Us returned goods but there was no reply

Depending on your e-mail, it may be sorted automatically into the spam folder.
For details, please read "About E-mail". Sorry to trouble you, but after checking the mail folder carefully, please Contact Us us if you are unsure.
Also, in case of using mobile mail, please cancel the reception refusal setting.
In addition, the mail principle that describes your return address, will be sent to the e-mail address that we received input at the time of your order, your Contact Us when, we recommend the input of the e-mail address at the time of your order.

There is a hole in the heel part of both feet. I want to return for defective goods

In the process of manufacturing shoes, to fix the leather to the last , it is a hole that can be made when striking a nail. Please do not worry because it is not a defective product.

I bought two pairs with different brands, but the size feeling is different. One side is not a regular size

Both are regular sizes. As comfort differs not only from the brand but also from last design, design, materials, please be forewarned.

Buy 22.5 cm items. I measured 23.0 cm when measuring the (shoe) sole thought that it was big. Is it a defective product?

The size of the notation is not the actual size of the shoe but the size of the feet worn by that shoe so it is not a defective product, so please understand.
Adjustments are accepted at nearby stores, so please use it by all means.

Items different from orders arrived

I'm sorry for the inconvenience. We will look for items and exchange them,Contact Us formPlease contact us.
When products are sold out, we will only accept returns.

A defective item arrived

I'm sorry for the inconvenience. We will look for items and exchange them,Contact Us formPlease contact us. When products are sold out, we will only accept returns.