Kanematsu Co., Ltd. "Handling of Personal Information"

I. Kanematsu Co., Ltd. (hereinafter referred to as "our company/we") recognizes the following and uphold your personal information as one of our top priorities.

  1. We recognize the importance of protecting your personal information.
  2. We are aware of both our liability and responsibilities as a company trusted with management of your personal information.

II. We strive to handle and manage properly personal information as follows:

  1. We collect personal information only after announcing the purpose of use prior to the act of collection.
    1. Purposes for which personal information would be used are as follows:
      • To accurately process and manage reservations, orders, deposits, repairs, etc.
      • To communicate information regarding various products, services, and events
    2. We will never collect your personal information without your express consent or in a malicious manner.
    3. The methods with which we collect your information are as follows:
      • From a customer's card during attendance or a visit of an event, etc.
      • From online shopping, magazine mail order data, etc.
      • From cookies used when you visit our website.

        Our website conducts behavioral targeting advertisement (a method of advertisement distribution according to users' site browsing interest information) on specific sites using third-party advertisement programs.
        In this case, cookies are used to collect information of a user's web history. However, no information that can be used to identify an individual is collected.

        The advertisement distribution company tailors ads shown based on past access to the website from cookies.
        Users wishing to opt out of this are able to access the advertisement company's opt-out page and disable the use of cookies.
        It is necessary to repeat the opt-out process if one changes browser, deletes cookies, or changes to a new PC.

        Users can opt out of Google's cookies on the advertisement targeting opt-out page. (You are also able to disable third party vendor's cookie usage on the Network Advertising Initiative opt-out page.)
        If the user does not opt out, Google and other third-party companies may use their cookies.
        On the Network Advertising Initiative opt-out page, you can disable some (not all) cookies at once.

        If you would like to disable ad delivery, please visit the opt-out page of the ad delivery company etc. below and configure the disabling settings.
  2. We will only collect your necessary personal information when information is to be collected.
    We collect personal information such as one's name, address, date of birth, telephone number, e-mail address, shoe size necessary for the purpose of use.
  3. We will use and provide your information, only if approved beforehand by you, to the extent necessary for the purpose of use.
    If we intend to use or provide personal information outside the range of our stated uses, we will ask you for your consent prior to any use of your information.
  4. If you intend to revise or abrogate previously collected personal information, we will contact you promptly to a reasonable extent.
    If you wish to disclose, correct, delete, or protect your personal information, we will respond according to existing protocols including identity verification. Please contact a store or department manager for further information.
  5. We will take necessary measures to manage safely your personal information sufficiently.
    1. Safety management encompasses taking measures to prevent the leakage, loss, or damage of your personal information.
    2. There exist organizational, physical, technological, and human countermeasures to protect your personal information.
    3. SSL technology is utilized to protect the transmission of sensitive information such as a credit card number.
    4. If in the event of an accident such as the leakage, loss, or damage of your personal information, we will respond both promptly and sincerely according to company protocols.
  6. Our company has an established organizational structure to protect your personal information.
    1. We have appointed "Personal Information Management Officers" and an established "Personal Information Safety Management Committee" that oversees said management officers.
    2. "Personal Information Management Officers" consist of "Information Managers" who are responsible for each department/store's handling of customer personal information.
  7. Even in the case of entrusting personal information to an outside party, we will maintain oversight to ensure proper third-party handling of said information.
    For services such as shipping by mail, we maintain a contract for the protection of personal information and supervise outsourcing parties to prevent any possibility of leakage.
  8. We will not disclose your personal information to third parties except in the following cases:
    1. When your consent has been obtained beforehand.
    2. To comply with the provisions set forth by laws and regulations.
  9. To comply with laws applicable to personal information.
  10. In order to improve the efforts of any of the above sections, reviews will be conducted as needed.
  11. This is the end of this section.