About e-mail

E-mail address

For customers using SHOES CONCIERGE, we will contact you from the following three e-mail addresses.

info@shoesconcierge.jp
shoesconcierge@ginza-kanematsu.co.jp
system-info@jaccs.atodene.jp (postpay service)

If you do not receive the e-mail (customers who use the computer)

Please check the spam folder.
Yahoo! Mail, Hotmail and other free e-mail addresses, we have received many Contact Us that we do not receive e-mail from our company.
It is thought that mail from our company is automatically distributed to "spam folder" by "spam filter" which is service of mail system.
Also, when time passes, mail in "spam mail folder" may be deleted automatically.
After ordering and after Contact Us , please also check the confirmation in "Spam folder".
Please note that "Junk E-mail Filter" is set by your e-mail system, so we can not change the settings, so please set yourself for yourself.

If you do not receive the e-mail (customers using smartphone · Futurephone)

Please cancel the reception refusal setting.
Depending on the customer's reception setting, there may be cases where the mail from our company does not arrive.
Please confirm the reception setting before ordering or Contact Us .
Even if you cancel the reception refusal setting, please do not hesitate to Contact Us us as we have not received the e-mail you sent previously. We will resend it.
For details on how to cancel the Reject Reception setting, please Contact Us your mobile company.

FAQ

I ordered but I do not receive an email

After ordering, we will send you an order confirmation e-mail to the registered e-mail address. Usually, we will send it by the next business day, but if you do not receive the order confirmation email by any chance the following points are conceivable.
(1) Possibility that your order is not completed normally → Please Contact Us us as we will investigate.
(2) In the case of free e-mail, there is a possibility that e-mail from our company is automatically sorted into spam mail folder.
After checking the mail folder, please Contact Us us if you are unsure. Also, in case of using mobile mail, please cancel the reception refusal setting. Since we will resend it, please Contact Us after cancellation of the reception refusal setting.

Contact Us do not reply

According to your e-mail, there is a possibility that it is automatically sorted into the junk mail folder.
Sorry to trouble you, but please check your e-mail folder etc after Contact Us if you are unsure.
Also, in case of using mobile mail, please cancel the reception refusal setting.
Since we will resend it, please Contact Us after cancellation of the reception refusal setting.
In addition, since e-mails may be sent to the e-mail address you entered when ordering, if your e-mail address differs from that of Contact Us, please check there as well.

I did an inquiry about returns, but the reply does not come

Depending on the mail you use, it will be automatically distributed to the spam folder.
Sorry to trouble you, please check your email folders etc. well, if you are unsure please Contact Us us.
Also, in case of using mobile mail, please cancel the reception refusal setting.
Please note that we will send you the e-mail with your return address to the e-mail address you entered when ordering, so if your e-mail address is different from that at Contact Us, Please check also there.

From which address will you receive an email?

Contact from this site
info@shoesconcierge.jp and
We use the address of shoesconcierge@ginza-kanematsu.co.jp.
Also, if you use postpay services,
We will contact you at system-info@jaccs.atodene.jp.